Terms of service

1.Who these terms are with

The practice that creates a Osler Press workspace (the "Clinic") is our client. Patients who open a link are not our clients: they deal with the Clinic, and we provide the page.

You must be at least 18 and able to bind the Clinic to use the clinic app. The service is offered to dental and dermatology practices in the United States.

2.What the service does

Osler Press shows a patient their treatment plan in 3D in the consult room: which tooth or area, each step in order and each option with the Clinic’s price. The Clinic can send the patient one link or a printed sheet. Osler Press is education, not a medical device: it does not diagnose, treat, analyse a patient image, predict a result or give medical, legal, tax or accounting advice, and it is not for emergencies. The Clinic’s dentists and dermatologists decide every plan. Osler Press holds no patient health information and sends no text messages or emails to patients: the Clinic shares each link itself, by email, its own texting tool or a printed QR code. We may change features with reasonable notice.

Library content. The procedure steps in the library are written in plain words and each carries a cited source. They describe a typical case and are not advice for any one patient. You are responsible for what you present and send. To report content that infringes your rights, write to hello@oslerpress.com.

3.Plan, billing and refunds

Osler Press is free for 5 presentations a month. Pro is $299 a month or $2,990 a year per location, + sales tax where applicable, with unlimited presentations. Group is from $249 a month per location at 10+ locations. One flat subscription for the Clinic, billed through Paddle as merchant of record. Osler Press takes no payments from patients. There is no fee per presentation. A monthly plan renews each month and a yearly plan each year until cancelled.

Paddle is the seller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. The Osler Press subscription is sold by Paddle (Paddle.com Market Ltd and its affiliates) as merchant of record. Paddle handles checkout, payment methods, sales tax, receipts, fraud checks, chargebacks and approved refunds under its buyer terms and refund policy. The checkout names the Paddle entity that sells to you, and Paddle calculates the taxes.

• To cancel, open Billing in the app and choose Cancel plan (or write to hello@oslerpress.com). Cancellation takes effect at the end of the paid month or year: access continues until then and the plan does not renew. Cancelling does not delete your data.
• Refunds within 14 days, no reason needed. You get a full refund of any Osler Press charge (the first payment, a renewal or a yearly payment) if you ask within 14 days of that charge. Ask at paddle.net (find your order with the email you paid with, then choose Request refund), through the link on your Paddle receipt, or by writing to hello@oslerpress.com with the account email. The refund policy has the details.
• After 14 days, we or Paddle may still refund a duplicate charge, a billing error, access that was paid for but never activated, or a documented serious service failure that we cannot reasonably fix.
• Paddle’s buyer protections and any right your law gives you cannot be waived and apply as the law requires.

We will give notice by email or in the app before a subscription price change takes effect for your next renewal.

4.Patients and your content

You own the price list, practice details and logo you enter. You give us the right to host, process and display them to run the service, including showing prices on a patient link. Do not enter patient names, birth dates, photos or other patient health information; the product has no field for them. You are responsible for the accuracy of your prices, for your professional licences, and for having the right to contact the patients you send links to.

5.Patient links

Patient links (/p) are private to whoever holds them. Anyone with the link can see that page, so share it only with the patient. The page is read-only: it has no approve, signature or payment controls, and a patient who decides to go ahead deals with the Clinic, not with us.

6.Acceptable use

• No unlawful, fraudulent or deceptive use, including presenting care that was not agreed.
• No sending of spam or unwanted messages.
• No content that infringes someone else’s copyright, trademark or other rights, or that you have no right to use.
• No attacks on the service: no malware, no attempts to break, probe, scrape or overload it, no reverse engineering, and no attempts to reach another clinic’s data.

We may suspend or end a workspace for a material breach of these terms, non-payment, a security or fraud risk, repeated or serious violations, or anything that puts patients, payments or the service at risk. We will tell you why and give you a chance to fix it when we can; if we end your access without cause, we will refund any prepaid subscription fees for the unused period.

7.Ownership, indemnity and copyright

We own the Osler Press software, design and marks; you get a limited, non-exclusive right to use the service while your workspace is open. You are responsible for claims by third parties that arise from your deliberate unlawful use of the service or from content you enter that you had no right to use, except to the extent we caused them. To report content that infringes copyright, write to the contact below with the page and what is infringed.

8.Warranty and liability

The service is provided as is, without a guarantee that it will be uninterrupted or error free. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or disputes between a Clinic and patients. Our total liability for a claim is limited to the greater of the fees you paid us in the 12 months before it and US$100. Nothing here limits liability that cannot be limited by law. The privacy policy says what we hold.

9.Ending and changes

You can close your workspace at any time. First export your data: in Settings > Data, choose Export everything to download your presentations and price list. To delete the workspace, go to Settings > Data, choose Delete this practice, type DELETE and confirm. The deletion is scheduled 30 days later; until then you can still sign in and export, and we build an export for you when you delete. Cancelling a subscription alone does not delete data.

We may update these terms; a material change takes effect after notice by email or in the app, and continuing to use the service after that means you accept it.

10.Governing law

These terms are governed by the laws of the Republic of Korea, without displacing any mandatory law that applies where you are located. Disputes may be brought in a court with jurisdiction under applicable law; nothing here requires arbitration or waives a right to bring a claim as permitted by law. For a business client, the parties will first try in good faith to resolve a dispute by email.

11.Contact

Write to hello@oslerpress.com, or by post to The Plain Works Co., Ltd., 901-C32, 126 Wolbong-ro, Seobuk-gu, Cheonan-si, Chungcheongnam-do 31166, Republic of Korea.