Help
Email hello@oslerpress.com and a person answers within one business day.
Questions clinics ask
What does Osler Press do?
You pick the teeth or area, the procedure and up to four options with your own prices. The patient sees the plan in 3D in the consult room: each step in order, each option side by side, and a before and after. They take it home as a link or a printed sheet.
How many presentations are free?
Free covers 5 presentations a month for your practice. The next one asks you to upgrade. Pro has no monthly limit and costs $299 a month or $2,990 a year per location, + sales tax where applicable. There is no fee per presentation, patient or procedure.
How do I import my price list?
In setup, choose a CSV or XLSX fee schedule, for example an Open Dental, Dentrix or Eaglesoft export. Osler Press shows your columns next to the fields it needs, so you match them once. Rows it cannot read are listed with the reason, and you can fix the file and import again. A procedure with no price shows "Ask us" until you add one.
Where do the procedure steps come from?
Every step in the library carries a cited source, such as the American Dental Association or the American Academy of Dermatology. The library says when a dentist or dermatologist has reviewed a procedure. You can change your price, code and notes, but not the steps.
How does the patient get the presentation?
Sending gives you one private link. Paste it into your own email or texting tool, or print the sheet with its QR code. Osler Press never texts or emails a patient for you. Anyone with the link can open it, so share it only with the patient.
What patient information does Osler Press hold?
None. A presentation holds procedure codes, tooth numbers or a body area, options and prices. There is no name, birth date, photo or scan, and the patient link carries nothing about the patient. Osler Press sends email only to your staff.
Is the 3D a prediction of my result?
No. Every 3D view and every before and after carries the label: Illustration of a typical case, not a photo of a patient and not a prediction of your result. Results vary. Osler Press does not look at a patient image or give a diagnosis.
Can I turn a link off?
Yes. Turn a link off or set it to expire in 7, 30 or 90 days. It then shows a plain page asking the patient to call the practice.
How do I cancel or get a refund?
Cancel from the Billing page. Access continues to the end of the period you paid for. You can ask for a full refund of any charge within 14 days. The refund policy has the steps.
What happens to my data?
You can export everything from Settings, and you can delete your practice there too. The practice logo is the only file you upload.
Still stuck?
A person reads every email and answers within one business day.